Melody A.

Versatile Customer Support & Legal Intake Specialist | + Years in BPO, Tech, Sales, Legal & Creative Media I’m a results-driven professional with over years of experience in the BPO industry, delivering exceptional service across tech support, customer care, retention, and sales. I’ve successfully supported major brands like Norton Antivirus, AT&T, Ooma VoIP, and healthcare insurance accounts—resolving complex issues and fostering strong client relationships in high-volume environments. Most recently, I’ve worked as a Legal Intake Specialist at LegalSoft.com, assisting law firms with new client inquiries, screening cases, and ensuring smooth onboarding. This role sharpened my skills in confidential communication, data accuracy, and working with sensitive legal information. In addition to my client-facing expertise, I bring creative value to projects through my proficiency in video and graphic editing. I have hands-on experience using Canva for visual content creation and Adobe tools (including Premiere Pro and After Effects) for professional-level video editing, ideal for training materials, promotional assets, and social media content. 🔹 What I Bring to the Table: 7+ years in customer service and support across BPO, telecom, healthcare, and legal sectors Experience as a Legal Intake Specialist, skilled in client onboarding, screening, and communication Strong command of CRMs and support platforms (Clio, HubSpot, Zoho, Salesforce) Expertise in VoIP systems, documentation, and service process optimization Proficiency in Canva for design and Adobe Premiere Pro / After Effects for video editing Proven ability to meet KPIs, improve customer satisfaction, and drive retention Excellent communication, active listening, empathy, and attention to detail If you're seeking a multi-skilled, reliable, and adaptable professional who can provide both operational and creative value to your team or business, let’s connect!