Nengi A.

I am an enthusiastic customer service representative with experience in customer service, customer onboarding, customer acquisition and customer retention. I am Committed to maintaining professional relationships to increase profitability and drive business results. I am also skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. I solve problems quickly to retain customers and deliver a high level of service in every interaction. I'm dedicated to resolving complaints and ensuring client happiness. I have experience exceeding client expectations and I'll have a significant impact on your team. My expertise lies in: ★ Customer Support ★ Customer Acquisition ★ Customer Success ★ Email, Phone and Chat Support ★ Email marketing ★ Calendar management ★ Research ★ Providing outstanding service and support to surpass all expectations ★ Order processing, tracking and fulfilment ★ People Management ★ Establishing lasting customer relationships ★ Customer onboarding ★ Email Management Skills: ★ Excellent communication and presentation skills ★ Ability to multitask, prioritise and manage time effectively ★ Ability to work under minimal supervision ★ Attention to details ★ A great team player ★ Proficient in Google Workspace and Microsoft Suite ★ Great phone and email etiquette ★ Order processing, tracking and fulfilment ★ Complaint resolution ★ Outstanding Organisational skills ★ Customer orientation and ability to adapt/respond to different types of characters I am proficient in the use of tools such as: ★ Hubspot ★ Zendesk ★ Freshdesk ★ Trello ★ Asana ★ Monday.com ★ Pipedrive ★ Podio ★ Zoho ★ Salesforce ★ Shopify I am an astute customer service representative with polished communication skills. I bring excellent organizational skills and talent for overcoming customer objections .I am available whenever you need me