Anthony R.

Need someone who can handle a busy support inbox without making every customer feel like they're talking to a bot? I'm a Customer Support Specialist experienced in high-volume SaaS, EdTech, and e-commerce support, with hands-on experience using Zendesk, Adalo, Klaviyo, Google Sheets, WordPress, and Shopify. I’m a Customer Support Specialist with hands-on experience supporting digital products and e-commerce businesses, including experience with 360 Mind, a fast-growing EdTech startup and digital brand lab based in Vilnius, Lithuania, developing self-development and wellness apps. At 360 Mind, I worked in a high-volume support environment with a target of handling 20 tickets per hour, while maintaining clear communication and following established processes for customer requests. My experience includes: - High-volume customer support through Zendesk - Handling subscription, cancellation, refund, billing, and account-related inquiries - Following and applying refund and cancellation policies consistently - User management and account troubleshooting through Adalo - Tracking refunds and cancellations using Google Sheets - Customer and operational workflows using Klaviyo - Website and content management using WordPress - E-commerce customer support and order-related inquiries - Troubleshooting login, access, subscription, and account issues - Researching customer issues and finding practical solutions instead of sending generic replies - Managing repetitive workflows while keeping responses natural and customer-focused Tools I’ve worked with: Zendesk • Adalo • Google Sheets • Klaviyo • WordPress • Shopify • Amazon • eBay • Airtable What sets me apart is that I don't look at customer support as simply answering tickets. I pay attention to the reason behind the ticket, the company's policies, the customer's history, and the action needed to actually resolve the problem. Whether you need someone to manage a busy Zendesk inbox, handle subscription and refund requests, troubleshoot user accounts, maintain support records, or keep customers informed throughout an issue, I can step into an existing workflow and work independently. If your support queue is growing and you need someone who can handle volume without turning every customer interaction into a copy-paste response, I'd be happy to help.