Joshua Jay G.

I am a results-driven Appointment Setter with a proven track record of excellence, currently managing appointment scheduling for 40+ medical spa centers across the United States. My responsibilities include conducting outbound calls to generate leads, scheduling appointments, securing deposits, and confirming upcoming bookings. I expertly manage daily appointment calendars using Vagaro and consistently follow up to ensure a seamless client experience. As a "Top Performer," I have consistently exceeded targets month after month, which led to my promotion to a managerial role within just five months of joining the company. This recognition reflects my commitment to delivering results and my ability to thrive in a fast-paced, customer-focused environment. With over four years of experience in the BPO industry as a Technical and Customer Service Representative, I have honed my problem-solving abilities and customer interaction skills. My adaptability allows me to rapidly learn new systems and processes, while my passion for service ensures that I deliver the highest level of support with minimal supervision. I am highly proficient in cold calling, lead management, and appointment setting. I am also skilled in using tools such as GoHighLevel, Zendesk, HubSpot, Nextiva, and Microsoft Office Suite, including Word, Excel, and PowerPoint, to optimize workflows and enhance client communication. Core Skills & Competencies: ✅ Expert in outbound & inbound calling, appointment setting, and lead management ✅ Strong client relationship management and follow-up expertise ✅ Proficient in Zendesk, HubSpot, Nextiva, and Microsoft Office Suite (Word, Excel, PowerPoint) ✅ High attention to detail, ensuring accuracy and efficiency in all tasks ✅ Excellent time management, task prioritization, and calendar consolidation skills ✅ Strong communication, integrity, and customer service orientation ✅ Ability to work independently with minimal supervision while maintaining a high standard of work I am always eager to take on new challenges and contribute to the growth and success of any team or organization I work with, delivering value through exceptional service and performance. Contact: Email: victoriagorne62 @ gmail. com