Bishal G.

###Customer Support Specialist | Zendesk | Payments, Disputes & Customer Retention### If your inbox is overflowing, customers are frustrated, or disputes are eating up your time, that’s where I step in. I’m a customer support specialist with 3 years+ of hands-on experience supporting eCommerce businesses, courier services, and online communities through email, live chat, and ticketing systems. I’ve worked in fast-paced environments where clarity, calm communication, and quick resolution actually matter. At peak times, I’ve handled ~50 tickets in an 8-hour shift, while maintaining accuracy, professionalism, and customer trust. WHAT I DO BEST Customer Support & Helpdesk ◾Resolve customer issues via email, live chat, and ticketing systems ◾Experienced with Zendesk and structured support workflows ◾Comfortable adapting quickly to new tools, products, and SOPs Payments, Refunds & Disputes ◾Handle chargebacks, refunds, and billing issues ◾Experienced with PayPal and Stripe ◾Communicate clearly with customers while protecting company policies ◾De-escalate tense situations and reduce repeat disputes Problem-Solving & Retention ◾Address billing, delivery, and service-related complaints ◾Identify recurring issues and flag them before they escalate ◾Calm, solutions-first approach; even with upset customers Reliability & Professionalism ◾Consistent availability and dependable delivery ◾Strong written communication and documentation ◾Works well independently or with support teams INDUSTRIES I’VE SUPPORTED ◾eCommerce ◾Courier & logistics services ◾Online communities & membership platforms --------------------------- ###Top Rated VA for Coaches & Creators### If your days are disappearing in emails, admin, tools, and “small things” that just keep piling up, that’s what I’m here to help with. I have experience working with multiple founders, coaches, creators, and online businesses. My job is to free up your time and focus on your growth. I work best with creators and coaches who want things done right, properly, and efficiently. HOW I SUPPORT YOUR BUSINESS Email & Inbox Management ◼️Inbox organisation using filters, labels, and automations ◼️Priority-based email sorting so nothing important is missed ◼️Gmail workflows that save time and reduce daily overwhelm Social Media Backend Support ◼️ Scheduling and posting content across platforms ◼️ Managing DMs, comments, and backend engagement ◼️ Allowing you to focus on creation while I handle execution Admin & Operational Support ◼️ Calendar management and meeting coordination ◼️ Data entry, documentation, and record maintenance ◼️ Strong proficiency in Google Workspace & MS Office LMS & Membership Platform Management ◼️ Course setup, management, and migration ◼️ Experienced with Kajabi, Circleso, Teachable, Thinkific, ClickFunnels, Skool, Xperiencify, Membershipio, GoHighLevel, WordPress ◼️ Smooth learner experience with clean backend systems Research & Lead Generation ◼️ Data collection and information extraction from web platforms ◼️ High accuracy and clean formatting ◼️ Reliable delivery for research-heavy tasks Project Management ◼️Task planning, tracking, and coordination ◼️Tools I actively use: ClickUp, Asana, Trello, Notion ◼️ Keeps projects moving without constant follow-ups