Favour Nnenna M.

Are customer inquiries becoming overwhelming and taking time away from growing your business? Do you need a dependable support professional who can handle customer concerns with empathy, efficiency, and attention to detail while keeping operations running smoothly? That’s where I come in. I am Favour, and with over 4 years of experience in customer service and administrative support, I have worked with eCommerce, healthcare, Fashion, fitness, and finance companies across the UK, USA, and Europe. I am skilled in managing high volumes of customer inquiries, resolving issues efficiently, and maintaining a professional and positive customer experience at all times. I have extensive experience using Shopify and CRM tools such as Intercom, Zendesk, Gorgias, Freshdesk, HubSpot, Slack, PhoneBurner, Google Workshop, and Zoho to handle email support, live chat, order management, refunds, tracking inquiries, and customer retention. ⭐ Proficiencies • Shopify Customer Service • E-commerce Support • Social media management • Dispute management • Email Management • Order Processing • CRM Management (Zendesk, Gorgias, Freshdesk, Intercom) • Data Entry • Admin Support • Microsoft Excel • Google Workspace ⭐ Core Skills and Competencies • Problem-solving • Strong communication • Time management • Quick decision-making • Multitasking • Technical troubleshooting • Fast adaptability ⭐ Why Choose Me ✔ Customer Support I am the go-to expert for responding to client inquiries, providing top-notch Shopify Customer Service, E-commerce Support, Social media management, CRM Management, and Technical Troubleshooting. ✔ Administrative Support Skilled in data entry, scheduling appointments, and ensuring smooth organizational operations. ✔ Availability Flexible to work odd hours and handle urgent tasks promptly. ✔ Reliability Highly organized, capable of working independently, and meeting tight deadlines. ✔ Fast Learner Quick to understand and adapt to new products and services, delivering optimal support with minimal supervision. I am committed to leveraging my skills to provide outstanding service and ensure a positive experience for all stakeholders. I am eager to learn about your products and services to offer the best possible support to your customers. I am available for a brief meeting to discuss how my background and expertise can contribute to your organization’s success. Thank you for considering my proposal. I look forward to the opportunity to work with you, and a trial with me will convince you.