Ria Linda A.

💼 Customer Service | Virtual Assistant | ESL Tutor | E-commerce Support Specialist Hi! I’m Ria Linda Abapo, a seasoned Customer Service Professional and ESL Teacher with over 10 years of experience providing excellent customer support, administrative assistance, and language instruction for global clients. I bring a strong background in the e-commerce, education, and BPO industries, with proven skills in managing customer concerns, processing orders, and ensuring smooth operations across various platforms. 🛒 E-commerce & BPO Experience: I’ve handled accounts for top brands like TechStyle (JustFab, Shoedazzle, Fabletics), 1-800-Flowers, and Expedia, assisting customers with orders, memberships, billing, travel bookings, and issue resolution. I have a track record of maintaining customer satisfaction and supporting high-volume campaigns with accuracy and professionalism. 🎓 ESL Teaching Background: As a dedicated ESL teacher, I taught English to Chinese, Vietnamese, and other international students. I designed lessons, tracked progress, and provided detailed feedback—skills that strengthened my communication, patience, and attention to detail. 🧰 Tools & Software I Use Proficiently: Microsoft Office (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Drive, Gmail) WebEx, Trello, Zendesk CRM platforms, VoIP systems Outlook, email handling, and appointment setting ✨ What I Offer on Upwork: Customer Support (Voice/Chat/Email) Virtual Assistance & Admin Tasks E-commerce Support (order processing, tracking, cancellations, billing) Appointment Scheduling & Calendar Management ESL Tutoring or Education Support With strong communication skills, a client-focused approach, and a willingness to go the extra mile, I’m here to help your business grow and run smoothly. 📩 Let’s connect! I’m excited to bring my skills and experience to your team.