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Alba V.

Alba V.

Customer Support Specialist

Are you looking for a reliable, experienced, and multilingual customer support agent? My name is Alba, my nationality is Albanian working as a freelance Customer Support Agent. -I have 10+ years of experience working in call centers and remote customer support roles for international companies. -I provide professional, empathetic, and efficient customer support that improves CSAT, retention, reviews, ticketing management, and customer trust.

🇦🇱Tirana, Albania$16/hr90% JSS5.00 (1)Since Jun 2022
GlobeUpwork

Earnings and projects

MRR
$745

Last 6 months ÷ 6

World#60,998 / 412k
🇦🇱Country#133 / 1,029
Revenue, last 30 days
$0

Last 6 months: $4.5k

Total earnings
$6.5k

Billed in all: $6.9k

World#232,137 / 412k
🇦🇱Country#578 / 1,029
Per project
$3.3k

$1.5k in the last 6 months

World#51,666 / 412k
🇦🇱Country#130 / 1,029
Projects, last 6 months
3
0% fixed100% hourly
World#66,482 / 412k
🇦🇱Country#133 / 1,029
Projects in all
2

Across 8 contracts

25% fixed75% hourly
World#328,890 / 412k
🇦🇱Country#820 / 1,029

Earnings, last 30 days

$6.9kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$6.7k$6.8k$6.9k$7.0kOct 9Oct 24Nov 8

Skill rankings: Top 13% in Microsoft Word

Ranked by MRR among everyone on Upwork with the skill.

  1. #15Event, Travel & Hospitality Software96 freelancers · 🇦🇱 #1Top 16%
  2. #21Central Reservation Systems100 freelancers · 🇦🇱 #1Top 21%
  3. #85Booking Management System424 freelancers · 🇦🇱 #1Top 20%
  4. #132Property Management Software491 freelancers · 🇦🇱 #1Top 27%
  5. #182Travel & Hospitality1,231 freelancers · 🇦🇱 #1Top 15%
  6. #292Call Center Management1,271 freelancers · 🇦🇱 #2Top 23%
  7. #487Property Management2,036 freelancers · 🇦🇱 #1Top 24%
  8. #596Client Management2,926 freelancers · 🇦🇱 #1Top 20%