Lilian Ijeoma U.

I manage technical and digital projects from requirements through delivery, keeping teams aligned, dependencies visible, clients informed, and implementation moving. I work across SaaS, AI, automation, CRM, marketing operations, web, and digital products, coordinating developers, designers, clients, and other stakeholders to turn business requirements into clear execution. My role isn’t just to maintain a task board. I make sure the right people know what needs to happen, when it needs to happen, what’s blocking it, and what needs attention before it becomes a bigger problem. I’m a Technical Project Manager with hands-on experience in AI automation, CRM implementation, SaaS workflows, marketing operations, customer-facing delivery, and process improvement. I can work across the business and technical sides of a project, from understanding what the client needs to coordinating implementation, testing, launch, documentation, and handover. What I can help you with: ✳️Technical & digital project management ✳️ AI implementation and automation ✳️ CRM implementation and optimization ✳️Marketing operations and marketing automation ✳️SaaS implementation and onboarding ✳️Customer success and client-facing operations ✳️Requirements gathering and workflow mapping ✳️Agile/Scrum coordination and sprint delivery ✳️Stakeholder, dependency and milestone management ✳️API and cross-platform integrations ✳️ QA, troubleshooting, documentation and handover Recent results: • B2B Rocket: Coordinated four concurrent SaaS workstreams and helped reduce delivery delays by 40%. • GemHarvest: Managed 10+ simultaneous projects with 98% on-time delivery and built dashboards that improved operational visibility by 60%. • AI Voice Agent: Worked on a Vapi AI voice-agent implementation, including call flows, conversation logic, testing and implementation coordination. • CRM & AI Automation: Designed and implemented automated workflows using CRM and automation platforms to support lead capture, qualification and follow-up. • Marketing Automation: Delivered automation that reduced manual campaign execution by 30% and cut campaign launch time by 50%. I work with tools including n8n, Make, Zapier, GoHighLevel, HubSpot, Airtable, Jira, ClickUp, Asana, Monday com, Trello, Notion, Slack, Figma, Google Workspace and Microsoft 365, as well as AI tools and API-based integrations. What I bring is a combination of project ownership, technical understanding, systems thinking, and strong follow-through. I can work with a developer, a designer, a client, a marketing team, or a business owner and keep everyone clear on what needs to happen next. Whether you need help with a technical project, AI implementation, CRM implementation, marketing operations, SaaS onboarding, customer-facing delivery, or automation, I can step in, understand the moving parts, and help get the work over the line. Top Rated Plus | 100% Job Success Score | 3,600+ Upwork Hours | 29 Contracts If you have a project, system, workflow, or operational problem that needs someone to take ownership, send me a message and tell me what you’re trying to get done.