Lilia R.

Virtual assistant

Hi, I'm Lilly! With a background spanning politics, market research, customer support, and digital design, I bring a rare combination of structure and creativity to the table. I’ve worked across both the private and public sectors, supporting founders, executives, and growing teams with everything from inbox management and admin systems to social media content and research. I’m Swedish, trilingual (Swedish, English, and Russian), and have spent the past few years working fully remotely while living across Europe. I understand the challenges of running a business. and my job is to make it easier for you to focus on what matters most. Whether you need a reliable executive assistant, someone to bring order to your systems, handle your inbox or help delivering on-brand content, I’m here to make sure things get done smoothly, professionally, and with care. What I can help you with: Executive Assistance & Admin Support I’ve supported leadership-level roles in political organizations, market research firms, coaching practices, and e-commerce. Inbox zero, structured calendars, call scheduling, CRM updates - I keep your operations clean and clear. Project & Data Organization Highly experienced in Google Workspace and Microsoft Office. I can sort, structure, and document projects or workflows so your business runs more efficiently. Email & Calendar Management I manage communication and schedules with attention to tone, urgency, and flow - making sure your days are productive and manageable. Travel Planning International and domestic travel planning including flights, hotels, transfers, and activities, always with budget and logistics in mind. Customer Support & Communication I’ve handled customer service, returns, and claims with empathy and professionalism, building trust through consistent, helpful support and bringing structure and automation. Phone Communication I can confidently handle B2B and B2C calls in English, Swedish, or Russian, whether it’s follow-ups, bookings, or client support. Content Creation & Social Media Skilled in Adobe Suite, Procreate, and Canva, I design branded content for social media and web. I also plan and manage content calendars and engagement on platforms like Instagram, Facebook, Pinterest, and Twitter. Tools I work with regularly: Google Workspace (Drive, Docs, Gmail, Calendar) Microsoft Office Adobe Creative Suite (Photoshop, InDesign), Canva Mailchimp, Klaviyo Shopify. Wix, Wordpress Trello, Notion & Monday.com Gorgias, Zendesk