Tekla T.

Built the entire Customer Success department from scratch - hiring, SOPs, onboarding flows, team training & long-term strategy. → Improved churn by 35% in a multi 7-figure consulting firm → Cut client onboarding time by 50% (12 → 6 weeks) → Reduced inactive user rate by 50% (70% → 20%) through value-based engagement systems → NPS jump: 3 → 9 average (enterprise clients) Owned all onboarding pipelines for 100+ enterprise clients Designed and executed end-to-end CS operations: tool integrations, implementation, support systems Built the CS playbook used company-wide // recognized by acquisition.com Mentored junior team members during hyper-growth phase Consistently outperformed internal KPIs for activation, conversion & time-to-value (Personally) Improved churn by 35% in a Multi Seven Figure Consulting Firm - Industrial Construction Recognized by Alex Hormozi’s Acquisition.com directly for developing a customer success playbook used across 100+ accounts: I can bring great value to your team. I am an expert in building human-first experiences & customer journeys that are structured, scalable, and deeply personal, in a measurable way.