Angeli P.

With over 17 years in the customer service industry, I honed my skills in a fast-paced environment, consistently delivering high-quality results. I've worked on various campaigns in the past, servicing customers from the US, UK, AU, NZ, EU, Canada and APAC regions. Advancing from my initial role, I was promoted to the position of Subject Matter Expert (SME). In this role, my responsibilities expanded to include handling escalations, providing support to junior agents, working on process improvements, and completing additional tasks assigned by my client. When I left the BPO and decided to work remotely, I once again proved myself as a valuable asset to any client I worked with. Starting from handling a single role to wearing multiple hats, I have consistently gained my clients' trust through my dedication to work. I am equally comfortable working independently or as part of a team. Throughout my remote career, I have successfully managed customer support operations as the sole customer service representative for a growing business, taking full ownership of customer communications and support processes. At the same time, I have worked within larger teams, collaborating with business owners, fellow support agents, fulfillment partners, vendors, and other departments to achieve business goals and deliver exceptional customer experiences. My ability to adapt to different work environments allows me to contribute effectively whether working autonomously or as part of a team. My area of expertise includes, but is not limited to: ✨ CUSTOMER SERVICE ✨ ✔️ customer support through email and chat ✔️ customer complaint resolution and escalation handling ✔️ SLA-based ticket and inbox management (Zendesk, Gorgias, Freshdesk, RichPanel) ✔️ customer satisfaction and retention support ✔️ trust & review platform management (BBB, Trustpilot, etc.) ✨ ECOMMERCE SUPPORT ✨ ✔️Shopify, BigCommerce, Amazon Seller Central, Tiktok Shop ✔️refunds, chargebacks, and PayPal dispute handling ✔️inventory management and stock monitoring ✔️warehouse (3PL) management and fulfillment ✨ PURCHASING AND VENDOR RELATIONS ✨ ✔️purchase order management ✔️order processing ✔️product sourcing and procurement ✔️vendor/supplier communication (pricing, delays, availability issues, etc) ✔️shipping coordination with warehouses and logistics teams ✔️invoice processing and financial documentation ✔️data accuracy checks and reporting ⭐ WEBSITES AND TOOLS ⭐ ✅ Zendesk ✅ Gorgias ✅ Freshdesk ✅ Richpanel ✅ Shopify ✅ BigCommerce ✅ Loop Returns ✅ Stay Ai ✅ Rise Ai ✅ PayPal ✅ BBB ✅ TikTok ✅ Checkout Champ ✅ Amazon Seller Central ✅ Trustpilot ✅ ShipBob ✅ 17Track ✅ Loox ✅ Judge.me Reviews ✅ Slack ✅ Jira ✅ Brightpearl ✅ Duoplane ✅ WeSupply ✅ Xtensiv ✅ Five9 ✅ Aircall ✅ Cybersource ✅ Learning Management System (LMS) ✅ Microsoft applications ✅ eBay ✅ Zoom ✅ Skype ✅ Canva ✅ Skyspeed ✅ Avaya softphone ✅ UPS ✅ 3PL (Whiplash, Justified Logistics, etc) ✅ Honest FulPhilment ✅ Boldchat ✅ G Suite ✅ Citrix ✅ Stamped(dot)io ✅ Teramind ✅ Time Doctor ✅ FIN If you're looking for a reliable customer service professional with a proven ability to deliver results and enhance customer satisfaction, let's connect!