Novem Jay R.

I am a reliable and detail-oriented Social Media Virtual Assistant with 1 year of social media management experience, backed by 7+ years in customer service and 3 years in telemarketing and sales support. I help businesses maintain a strong online presence by managing social media accounts, scheduling content, engaging with followers, and responding to comments and direct messages in a timely, professional manner. My background in customer service and sales allows me to communicate effectively, nurture leads, and support conversion-focused engagement. 🥇 7+ years of experience as a Customer Service Representative & Subject Matter Expert helping a U.S. shipping company. 🥇 3+ years of experience as an Outbound Sales Specialist promoting a U.S. brand that offers 14-day trial campaign. 🥇 1+ year work experience as a social media manager. 🥇 Bachelor’s Degree in Nursing. Key Skills: • Social Media Management • Content Scheduling & Posting • Comment & DM Management • Community Engagement • Customer Service & Online Support • Administrative Support • Social Media Lead Generation • Appointment Setting • CRM Management & Data Entry • Virtual Assistance ======================================================================== What I Can Help You With??? As a Social Media Manager: ✅Social media account management (Facebook, Instagram, LinkedIn) ✅Content scheduling and social media calendar management ✅Comment and DM management ✅Community engagement and brand voice consistency ✅Social media lead generation and appointment setting ✅Customer support via social platforms ✅CRM updates, lead tracking, and admin support As a Customer Service Representative: ✅ Answering of an average 80-100 calls per day. ✅ Doing both Inbound and Outbound calls. ✅ Answering to customers inquiries. ✅ Providing support. ✅ Coordination to local facility in the U.S. (Call, Chat or Email) ✅ Escalation Process. As an Outbound Sales Specialist: ✅ Cold calling prospect customers (100-150 dials). ✅ Provide clear and detailed product presentation. ✅ Great in handling objections. ✅ Champion in establishing rapport. ======================================================================== Toolset Expertise: •Salesforce •Canva •CapCut •Microsoft Office •Google Workspace •Social Media platforms •E-commerce platforms •Buffer •Notion •OGtool •Drippi •Sales Navigator •Go High Level (GHL) ======================================================================== Why Hire Me??? 👉Strong communication skills 👉Customer-focused mindset 👉Organized and deadline-driven 👉Sales and engagement experience 👉Long-term VA-ready I’m organized, proactive, and committed to helping your brand grow through consistent engagement and excellent communication. 👉 Let’s work together to keep your business active, professional, and engaging. 😊