Carolyn R.

Hi, I’m Carolyn — a reliable and detail-oriented Business Virtual Assistant with 3+ years of experience supporting growing businesses through administrative support, customer service, real estate coordination, and sales assistance. I help business owners stay organized, responsive, and efficient. Whether it’s managing inboxes, handling customer inquiries, coordinating transactions, or following up with leads, I make sure nothing falls through the cracks. I specialize in providing calm, solution-focused support — even in complex situations involving billing, payments, account concerns, and order issues. My goal is always the same: resolve issues efficiently, protect your brand reputation, and keep your customers happy. Results I’m Proud Of: ✔ Maintained 95%+ customer satisfaction through efficient and empathetic support ✔ Handled 20+ calls and live chats daily while consistently meeting KPIs ✔ Reduced repeat contacts and resolution time through clear, accurate communication How I Can Support Your Business: Administrative & Operations Support • Inbox and email management • Calendar scheduling and meeting coordination • Appointment setting and follow-ups • Data entry and data validation • File organization and document formatting • Task tracking and workflow management • Process documentation & SOP creation Customer Service & Sales Support • Email, phone, and live chat support • Account, billing, payment, and order assistance • First Call Resolution (FCR) • Handling complex customer cases • Outbound follow-ups • Lead generation & qualification • Prospect nurturing Real Estate Support • Transaction coordination • Property search & listing management • Contacting property owners (phone/SMS/email) • CRM lead organization (Google Sheets & CRM systems) • Listing coordination & uploading property details • Compliance checks & document management • Transaction reporting & record maintenance Social Media Support: • Content planning & post scheduling • Social media engagement • Community moderation Tools & Platforms: QuickBooks | HYFIN | Eckoh Payment Google Workspace (Docs, Sheets, Gmail, Forms) Microsoft Office (Word, Excel, Outlook, PowerPoint) Slack | Microsoft Teams | WhatsApp Zillow | Prime Agent | Dotloop Canva | CapCut | ChatGPT | Grammarly | Google Gemini TikTok | Facebook | Instagram | YouTube | Discord Why Clients Work With Me ✔ Highly organized and detail-oriented ✔ Strong written and spoken English communication ✔ KPI-driven and results-focused ✔ Proactive, trustworthy, and self-motivated ✔ Comfortable working US time zone (night shift) ✔ Stable high-speed internet, dedicated workspace, and noise-canceling headset Let's get started: 1️⃣ Message me on Upwork 2️⃣ Click “Schedule a Meeting” 3️⃣ Let’s hop on a quick discovery call