Grace Akpan U.

Dependable and detail-oriented professional with over 3 years of paralegal experience and 5+ years in customer service, medical record retrieval, and virtual assistance. Adept at managing high-volume, time-sensitive documentation with accuracy and efficiency skills essential for supporting fast-paced personal injury practices. Experienced in medical records and billing retrieval, monitoring medical treatment progress, tracking deadlines and follow-up tasks, ordering police reports, verifying medical balances for LOP and NON LOP providers, and maintaining accurate case documentation, with a strong understanding of personal injury workflows and litigation support. Proven ability to handle sensitive client interactions with empathy and professionalism, ensuring clear communication between clients, providers, and legal teams. Recognized for being organized, proactive, and committed to delivering reliable support in demanding legal environments. Brings a client-first approach and thrives in collaborative, mission-driven teams focused on securing the best outcomes for injury victims.