Tiffany G.

Your leads shouldn't go cold because someone forgot to follow up. And your email automations shouldn't leave you guessing whether they're working. I help businesses build, troubleshoot, and improve email systems that keep customer journeys moving, from the first signup to the next purchase or booked appointment. With 5+ years in email marketing and a background in technical support and customer experience, I bring both marketing and troubleshooting skills to the table. ━━━━━━━━━━━━━━━━━━ 🎯 WHAT I HELP YOU FIX → Leads falling through the cracks: No welcome sequence, inconsistent follow-ups, or missed opportunities to nurture potential customers. → Disconnected marketing tools: Forms, email platforms, CRMs, and other systems that aren't working together. → Automations you can't trust: Workflows that need testing, troubleshooting, or a closer look at what's happening behind the scenes. → Inconsistent email marketing: Campaigns that need writing, designing, scheduling, or ongoing coordination. ━━━━━━━━━━━━━━━━━━ 📊 PROOF, NOT JUST PROMISES ✅ 66%+ email open rates on a retreat marketing campaign I developed, with its first signup generated within one week. ✅ Built an automated lead nurturing system connecting subscriber signup, double opt-in, resource delivery, follow-up emails, a pre-call questionnaire, and appointment scheduling. ✅ 95%+ customer satisfaction while supporting merchants and troubleshooting e-commerce workflows at Funnelish. ✅ 3× Support Representative of the Year at OutboundEngine, where I supported customers with SaaS onboarding, account issues, and technical troubleshooting. ━━━━━━━━━━━━━━━━━━ 🛠 WHAT I CAN BUILD OR IMPROVE ▸ Welcome and lead nurturing sequences ▸ Automated email follow-ups ▸ Email campaigns and newsletters ▸ Customer journey maps ▸ Email automation audits and testing ▸ CRM and marketing workflow integrations ▸ Shopify and checkout workflow troubleshooting ▸ Email templates and Canva designs Tools: Mailchimp, Flodesk, ActiveCampaign, MailerLite, Shopify, Zapier, Canva, and Notion. ━━━━━━━━━━━━━━━━━━ 🤖 HOW I USE AI I use AI to support brainstorming, research, and drafting, but I don't treat its output as finished client work. I review the content, refine the messaging, and check that it fits your audience, brand, and business goals. For technical work, I focus on understanding the actual setup, testing workflows, and identifying issues rather than relying on assumptions. ━━━━━━━━━━━━━━━━━━ 🤝 WHAT WORKING TOGETHER LOOKS LIKE 1. We identify the problem. You tell me what you're trying to accomplish and what's getting in the way. 2. I review your setup. We establish what's working, what's missing, and what needs attention. 3. We agree on the scope. You'll know what I'm working on and what to expect before implementation begins. 4. I build, test, and document. You'll receive the agreed deliverables, with clear communication throughout the project. ━━━━━━━━━━━━━━━━━━ 🚀 NOT READY FOR A BIG PROJECT? START SMALL. We can begin with one focused project: → Review and troubleshoot an existing email automation → Build a simple welcome sequence → Connect a lead capture form to your email follow-up system No need to overhaul everything at once. We can address one problem and build from there. ━━━━━━━━━━━━━━━━━━ 📩 LET'S TALK ABOUT YOUR EMAIL SYSTEM Send me a message with: 1. What you're trying to achieve 2. The tools you're currently using 3. What's missing or not working I'll help you figure out a practical starting point.