Lera L.

I’m a results-driven Customer Service Professional with over five years of experience, three years in the Healthcare Insurance Industry and two years as an E-commerce Customer Service Representative. I’ve supported customers across the U.S., Canada, and Australia through voice, email, and chat, always focusing on clear communication and fast, effective resolution. My experience includes handling inquiries related to claims, billing, eligibility, orders, refunds, returns, and product support. I’ve worked with tools such as Shopify, Zendesk, Notion, Monday, Freshdesk, Freshchats, Salesforce, Gorgias, CartRush, JIRA, and other ticketing and CRM platforms. I’m also familiar with Express Scripts Pharmacy system, MedOne, Avaya, and Amazon Connect, making me well-equipped to support healthcare and pharmacy-related inquiries. I’m comfortable managing high-volume queues while maintaining accuracy, empathy, and professionalism. I also bring a strong operational background from nearly two years as a Materials Planner and Production Control Engineer, where I handled inventory tracking, reporting, data entry, and administrative coordination using Excel, Google Sheets, and ERP/MRP systems. I’m seeking remote or freelance opportunities in customer service (chat, email, or voice), admin support, or data entry. I’m reliable, detail-oriented, and committed to delivering quality work and a great customer experience.