Ivy Mae T.

Ecommerce Customer Support | Shopify VA | QA Tester | General VA

Hi! I'm Ivy, a reliable and detail-oriented Ecommerce Customer Support Specialist with hands-on experience helping online businesses deliver exceptional customer experiences. I specialize in Shopify-based stores and have experience managing customer inquiries, order fulfillment, and day-to-day store operations. Here's how I can help your business: 🛍️ Customer Support (Email, Chat & Social Media) • Respond to customer inquiries with professionalism and empathy • Manage orders, refunds, exchanges, cancellations, and shipping concerns • Moderate social media comments and customer interactions • Experienced with Shopify and Gorgias for efficient customer support and ticket management 🛒 Shopify Store Management • Order processing and fulfillment coordination • Customer account management • Product updates and inventory support • Tracking and resolving shipping issues 🛠️ Manual QA Testing • Test websites and applications to identify bugs, usability issues, and opportunities for improvement • Write clear and detailed bug reports • Help ensure a seamless user experience before new features are released 🗂️ Virtual Assistance • Email and calendar management • Administrative support • Internet research and documentation • File organization and data management 📊 Data Entry & Quality Assurance • Accurate data entry and database management • Quality analysis and process improvement • Strong attention to detail and accuracy 🔍 Market Research • Conduct competitor and industry research • Gather actionable insights to support informed business decisions 📚 Amazon KDP Publishing • Manage book publishing for Kindle eBooks, Paperback, and Hardcover through Amazon KDP • Upload manuscripts and cover files • Optimize book listings and metadata • Assist with publishing workflows and KDP account management Why work with me? ✔️ Strong communication skills ✔️ Highly organized and detail-oriented ✔️ Adapts quickly to new tools and workflows ✔️ Able to work independently with minimal supervision ✔️ Dedicated to providing exceptional customer service and helping businesses grow Let's connect and discuss how I can help your business succeed!