Bernadette E.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Hi there! 👋😊 I'm a dedicated Virtual Assistant and Customer Support Specialist with over 10 years of experience supporting clients through chat, email, and phone while also handling a wide range of administrative tasks. Before becoming a freelancer on Upwork, I worked with companies like TaskUs, IBEX Global, and ePerformax, providing customer support for billing, account management, troubleshooting, and appointment scheduling. As a Virtual Assistant, I've also managed email inboxes, conducted research, performed data entry, and provided administrative support to help clients stay organized and keep their operations running smoothly. I'm highly adaptable, detail-oriented, and quick to learn new tools and systems. Clients appreciate my reliability, clear communication, and ability to balance multiple tasks while maintaining accuracy and professionalism. Whether you need ongoing support or assistance with a short-term project, I'm committed to delivering dependable, high-quality work and making your day a little easier. CORE SKILLS ✅Customer Service (Chat, Email, Voice Support) ✅Telemarketing & Outbound Calling ✅Lead Generation & Appointment Setting ✅Customer Relationship Management ✅Technical & Product Support ✅Appointment Scheduling ✅Administrative Support ✅Data Entry & Research ✅Conflict Resolution & Escalation Handling ✅Strong Communication Skills ✅Time Management & Organization I believe excellent customer service is built on clarity, connection, and care, and that is exactly what I aim to deliver. I would love to partner with you to make your workflow smoother and your clients happier. Let’s get started!