Ces Patrick M.

Professional Summary Customer Service Advisor and IT Recruitment Specialist with over 13 years of experience delivering exceptional support across international and local markets. Proven track record in both BPO and remote environments, with strong expertise in customer engagement, technical recruitment, and end-to-end talent sourcing for the IT industry. A results-driven professional who combines excellent communication skills with analytical thinking to identify top talent, resolve customer concerns efficiently, and drive business success. Tech-savvy, detail-oriented, and continuously adapting to new tools and systems. What I Bring to the Table 🔹 Customer Service & Sales Excellence Over a decade of hands-on experience handling diverse customer needs—both face-to-face and remotely. Skilled in building rapport, resolving issues efficiently, and driving customer satisfaction and retention. 🔹 IT Recruitment & Lead Generation Experienced in sourcing, screening, and placing qualified IT professionals using advanced tools and techniques, including LinkedIn Recruiter and Boolean search. Strong ability to identify high-quality candidates and match them with client requirements. 🔹 Automotive Expertise In-depth knowledge of automotive systems, parts, and repair processes. Capable of preparing accurate estimates, advising customers, and handling: Collision estimates Preventive maintenance General repairs Parts identification and sourcing Technical Skills & Tools LinkedIn Recruiter | SalesQL | Boolean Search IT Recruitment & Candidate Screening SAP | Electronic Parts Catalog (EPC) Microsoft Office (Word, Excel, PowerPoint, Outlook) Google Workspace (Docs, Sheets, Drive, etc.) Five9 CRM Communication Tools: Zoom, Skype, Discord, Google Meet, Telegram Data Entry, Proofreading & Basic Translation Social Media Ads (Basic Management) Administrative & Virtual Support Why Work With Me? I bring a unique combination of customer service excellence, recruitment expertise, and technical knowledge—allowing me to contribute effectively across multiple roles. Whether it’s supporting customers, sourcing top talent, or managing administrative tasks, I deliver consistent, high-quality results.