Liseth Paola B.

Dynamic and bilingual Virtual Assistant & Administrative Support Specialist with proven experience in customer service, invoicing, schedule management, and client acquisition. I help businesses stay organized, improve workflows, and deliver outstanding customer experiences across English and Spanish markets. 🔹 At Polar Distribution, I supervised a team of 9, processed 40+ invoices monthly with 80% accuracy, and reduced overdue accounts by 15% through proactive follow-ups. 🔹 At Media Innovators, I managed executive calendars, handled lead generation through cold calling, and provided bilingual customer service with a 95% satisfaction rate. 🔹 At Ikonika, I secured the first 5 international clients for a new jewelry brand, strengthening its online presence with tailored content and effective communication. I bring a structured, results-driven approach from my academic background in Civil Engineering, combined with hands-on expertise in administrative support, project coordination, and digital marketing assistance. 💻 Tools & Programs: Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Drive) Slack, Canva, Photoshop AutoCAD, Revit (basic to intermediate) CRM & billing systems 🌟Skills: Administrative Support & Calendar Management Invoicing & Data Management Customer Service (English & Spanish) Project Coordination & Task Prioritization Digital Marketing Support & Content Creation I am committed to helping clients optimize operations, stay organized, and grow their businesses. Let’s work together to make your workflow smoother and your customers happier.