Jes M.

Customer service, sales, and operations professional with 8+ years of experience in BPO, fintech, and service-based industries. Skilled in handling high-volume interactions, resolving billing and financial issues, processing disputes and payments, and delivering excellent customer support across phone, email, and chat. Experienced in dispatching and coordinating field technicians, managing schedules, and ensuring timely service completion. Proven ability in sales, appointment setting, administrative support, and account management, including quote creation, inventory tracking, and customer retention. Highly adaptable in fast-paced environments with a strong focus on accuracy, efficiency, and customer satisfaction.