Micah N.

I've spent the last decade solving other people's tech problems — from frontline helpdesk queues to full IT infrastructure management, supporting digital gaming platforms, fleet GPS/telematics software, and small businesses through everything from network outages to full technology migrations. I live in ticketing systems, diagnosing account access issues, billing disputes, hardware failures, and network problems — comfortable configuring firewalls and securing networks as I am walking a non-technical customer through a fix. My range covers Microsoft 365, Google Workspace, Salesforce, SQL Server, and VMware, plus system health checks, patch management, and disaster recovery. What ties it together is reliability: I dig until issues are actually resolved, document everything properly, and show up ready to own a support queue or IT operation with minimal hand-holding. Let's talk about how I can support your team.