Aya A.

I am an ISTQB Certified Tester (CTFL), German-speaking Customer Support Specialist, and Amazon Virtual Assistant with over 3 years of experience in customer service and e-commerce operations. Software Testing I have practical knowledge of manual software testing, including: - Test case design and execution - Bug reporting and defect documentation - Reviewing software requirements to identify issues - Using Jira, Zephyr Scale, and Trello to organize and document testing activities I have applied these skills in practical testing projects, including a banking web application, where I designed and documented test cases and reported identified issues. Amazon & E-commerce Support I have over 3 years of customer service experience at Amazon Germany, where I handled complex customer cases, supported new agents as a Subject Matter Expert (SME), and maintained high service quality standards. I also have hands-on experience with Amazon Seller Central, supporting sellers with: - Order management, refunds, and A-to-Z claims - Account health monitoring and policy compliance - Performance metrics, including Order Defect Rate (ODR) and late shipment rate - Customer communication in German and English Additional Skills - German-language customer support (email and chat) - E-commerce virtual assistance - Professional translation and multilingual communication - Attention to detail, problem-solving, and structured documentation I am currently open to remote opportunities in manual software testing, German-language customer support, and e-commerce support. I bring a detail-oriented approach, strong documentation skills, and a commitment to delivering accurate, reliable results.