Nicola T.

My consultancy work spans AI, data, and experience research across user (UX), learner (LX), and employee (EX) contexts, unified by one outcome: improving organisational performance. Whether I’m designing learning experiences, analysing complex data, conducting behavioural research, or identifying AI and automation opportunities, the focus is always the same: understanding how people actually work, where friction exists, and what needs to change to drive measurable impact. I combine expertise in product management, learning, research, analytics, and applied AI to move beyond surface-level insight and deliver clear, evidence-based recommendations that improve outcomes. With 20+ years’ experience across industry and academia, I bring a rigorous, evidence-led approach to understanding behaviour, translating insight into action, and helping organisations make better product, people, and business decisions. Core Expertise AI & Automation Strategy (Discovery → Prioritisation) Stakeholder interviews and workflow mapping Identification of high-impact AI/automation opportunities Evaluation frameworks (impact, data readiness, complexity, speed to value) Translating complex workflows into clear, actionable roadmaps Learning Experience Design (LX) End-to-end curriculum and programme design (digital, hybrid, face-to-face) Instructional design (multimodal, evidence-based, highly engaging) Personalisation, localisation, and accessibility LMS / LXP / tool selection and architecture Learning Analytics & Impact Evaluation Measurement frameworks from experience → application → impact → return Analysis of qualitative feedback using AI/NLP Survey and assessment design (valid, reliable, evidence-based) Learner journey mapping and persona development AI Systems & NLP Custom AI systems (RAG, semantic search, conversational AI) Fine-tuned NLP models for classification and thematic analysis Semantic chunking and context-aware processing Entity extraction and relationship mapping Privacy-first, GDPR-compliant architectures Data Science & Insight Generation Predictive modelling (regression, segmentation, factor analysis) Workflow and behavioural analysis Dashboarding and decision-ready reporting