Ma Saphirra M.

Customer Service Representative / Virtual Medical Assistant

With 11 years of experience as a **Customer Service Representative and Healthcare Representative**, I have developed strong expertise in customer support, healthcare operations, and patient communication. I have assisted customers and patients with inquiries, account concerns, insurance benefits, eligibility verification, claims, and healthcare-related services. My experience includes handling high-volume inbound calls, resolving issues efficiently, documenting interactions accurately, and providing compassionate support while maintaining professionalism. I am skilled in navigating healthcare systems, managing patient information, following HIPAA guidelines, and coordinating with providers and internal teams to ensure quality service. Through my years in the industry, I have strengthened my communication, problem-solving, multitasking, and time management skills. I am committed to delivering excellent customer experiences and providing reliable support in fast-paced healthcare environments.