Mark Andrew A.

Logistics & Operations Specialist | Shipment & Client Support

Need a PRO that can hit the ground running? With over 15 years of experience across 3PL logistics, BPO, and customer service, I have supported operations by tracking orders, resolving delivery issues, managing claims, and maintaining accurate records across multiple systems. I help logistics-driven businesses coordinate shipments, manage client communication, and handle claims and exceptions to keep operations efficient, accurate, and on schedule. Here's how I can bring to your business: ✅ Logistics Coordination: Supporting dispatch, order flow, and shipment scheduling ✅ Claims Management: Reviewing and resolving shipment exceptions efficiently ✅ Client and Internal Communication: Handling status updates, inquiries, and issue resolution ✅ Shipment Tracking and Follow-ups: Monitoring deliveries, delays, and proof of delivery ✅ Operational and Administrative Support: Data entry, reporting, and documentation accuracy ✅ Process Compliance: Following SOPs and ensuring consistent execution I am detail-oriented, reliable, and calm under pressure, and I understand how critical coordination, claims handling, and communication are in logistics. I take full ownership of every task I handle. I currently support a 3PL client and am looking for additional task-based opportunities with similar workflows. If you are looking for a dependable 3PL operations professional to coordinate tasks, manage claims, and keep your shipments on track, I would be glad to support your team. Talk to you soon!