Richard M.

If you need someone to manage customer communication, keep your CRM organized, coordinate appointments, and support daily operations, I can help. I bring 8+ years of experience in customer service, retention, appointment scheduling, and operational support, working with U.S.-based customers and teams across healthcare, transportation, logistics, and service businesses. I provide clear, professional support in English and Spanish. Why clients hire me ✔ 1,646+ Upwork hours, 100% Job Success, and Top Rated ✔ Coordinated hundreds of appointments for healthcare providers and transportation companies. ✔ Managed high-volume phone, email, and CRM workflows while providing bilingual customer support. ✔ Supported team operations, customer retention, lead follow-up, and accurate recordkeeping. How I can help ✔ Customer Support (Phone, Email & Chat) ✔ Appointment Scheduling & Calendar Coordination ✔ CRM Management, Data Entry & Client Follow-Up ✔ Administrative & Operations Support ✔ Dispatch and Transportation Coordination ✔ Customer Retention & Issue Resolution ✔ English-Spanish Customer Communication Tools I use GoHighLevel • Tebra • Zendesk • RingCentral • Slack • Google Workspace I focus on clear communication, accurate records, reliable follow-through, and making day-to-day operations easier for the teams I support. Let's discuss how I can support your business.