Cyd D.
Virtual Assistant| E-commerce Support (Shopify) | Efficient & Reliable
Reliable and detail-oriented VA with hands-on experience in Shopify, Gorgias, and e-commerce customer support. Skilled in handling 80–100+ tickets daily, chargebacks, returns/exchanges, delivery issues, fraud/address holds, and customer complaints while maintaining fast and professional support. Experienced in coordinating with fulfillment partners, managing international orders, and resolving customer concerns efficiently under pressure. Fast learner, organized, adaptable, and focused on keeping operations smooth and customers satisfied.
Earnings and projects
Last 6 months ÷ 5.4 months active (since May 2026)
Last 6 months: $1.9k
Billed in all: $2,070$2.1k
$1.9k in the last 6 months
Across 2 contracts
Across 2 contracts
Earnings, last 30 days
Skill rankings: Top 26% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
- #124High-Ticket Closing404 freelancers · 🇵🇭 #14Top 31%🇵🇭#14 of 42
- #293Problem Resolution837 freelancers · 🇵🇭 #80Top 35%🇵🇭#80 of 208
- #660Computer Skills2,550 freelancers · 🇵🇭 #397Top 26%🇵🇭#397 of 1,301
- #683Gorgias1,588 freelancers · 🇵🇭 #411Top 43%🇵🇭#411 of 895
- #989Order Processing2,648 freelancers · 🇵🇭 #669Top 37%🇵🇭#669 of 1,622
- #1,016Order Tracking2,668 freelancers · 🇵🇭 #709Top 38%🇵🇭#709 of 1,731
- #4,196Email Communication14,123 freelancers · 🇵🇭 #2,270Top 30%🇵🇭#2,270 of 6,862
- #4,962Email Support14,954 freelancers · 🇵🇭 #3,062Top 33%🇵🇭#3,062 of 8,734