Antonio B.

Antonio B. (Toni) I help businesses streamline operations, coordinate events, conduct market research, and deliver exceptional customer experiences. Over the past 1.5+ years, I’ve worked as an Event Project Coordinator for large-scale AI events in California, supporting every stage of event planning and execution. I coordinate event logistics, research venues and vendors, source photographers, videographers, B-roll creators, and event materials, and ensure teams have everything needed for a successful event. Beyond event operations, I manage outreach and market research using Apollo and Crunchbase, identifying high-value companies and decision-makers for sponsorships, speaking opportunities, exhibitor recruitment, and attendee outreach. I build targeted prospect lists, verify contact data, and support strategic partnership campaigns. I also collaborate with AI startups by performing QA and UX testing on their platforms before launch. I provide detailed feedback on usability, workflows, and feature improvements to help create a better user experience. Prior to my event operations experience, I spent over 6 years in the BPO industry, specializing in customer service, technical support, and escalation management, including serving as a Customer Service Supervisor handling complex customer concerns. I also have experience in Accounts Receivable, managing billing, payment follow-ups, appointment scheduling, and customer records in a pharmacy setting. What I can help you with: • Event Coordination & Operations • Vendor & Logistics Management • Internet Research & Market Research • Lead Generation & Prospect List Building • Apollo & Crunchbase Research • Sponsor, Speaker & Exhibitor Outreach • QA & UX Testing for Web Applications • Administrative & Virtual Assistant Support • Customer Support (Email, Chat & Phone) • Technical Support & Escalation Handling • Accounts Receivable & Billing Support Tools: Apollo, Crunchbase, Salesforce, Notion, Gorgias, Shopify, Flexport, Kroll, Google Workspace, Microsoft Office I’m known for being proactive, detail-oriented, and dependable. Whether it’s coordinating an event, building high-quality prospect lists, improving user experience through QA, or supporting daily operations, I focus on delivering accurate work, clear communication, and results that help businesses grow.