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Osowom O.
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Osowom O.

Customer Support | Service Desk Analyst | Virtual Assistant

Are you looking for a Customer Support Specialist, Service Desk Analyst, or Virtual Assistant who can deliver outstanding client experiences, streamline workflows, manage tickets, resolve issues quickly, and keep operations running smoothly? You’ve just found your perfect fit. I provide reliable support across Customer Service, IT Helpdesk, Virtual Assistance, and Administrative tasks, helping businesses strengthen client relationships, improve efficiency, and ensure seamless day-to-day operations. Whether it’s email management, CRM support, live chat assistance, service desk ticket handling, technical troubleshooting, scheduling, or client onboarding, I handle it with professionalism and precision. ✅ Skilled in Customer Relationship Management (CRM), Helpdesk Tools, and Virtual Assistance ✅ Proficient with Intercom, Jira, Slack, Freshdesk, Zendesk, Microsoft Office, and Google Workspace ✅ Strong communication, time management, and problem-solving abilities ✅ Experienced in remote team support, userguide documentation, and client satisfaction monitoring I don’t just complete tasks, I make your customers feel valued, your team supported, and your business more productive. Send a direct message today so I can help you create a seamless, reliable, and client-centered support system for your business.

🇳🇬Abuja, Nigeria$10/hr100% JSS5.00 (1)Since Jun 2022

Earnings and projects

MRR
$2.3k

Last 6 months ÷ 6

World#18,269 / 412k
🇳🇬Country#230 / 13.8k
Revenue, last 30 days
$1.8k

Last 6 months: $14k

World#23,639 / 412k
🇳🇬Country#368 / 13.8k
Total earnings
$21k

Billed in all: $22k

World#137,539 / 412k
🇳🇬Country#2,143 / 13.8k
Per project
$10k

$7k in the last 6 months

World#15,169 / 412k
🇳🇬Country#109 / 13.8k
Projects, last 6 months
2
0% fixed100% hourly
World#88,921 / 412k
🇳🇬Country#5,057 / 13.8k
Projects in all
2

Across 4 contracts

25% fixed75% hourly
World#328,889 / 412k
🇳🇬Country#12,112 / 13.8k

Earnings, last 30 days

$22.5k+$1.8k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$20k$21k$22k$23kOct 8Oct 23Nov 7

Skill rankings: Top 3% in Data Entry

Ranked by MRR among everyone on Upwork with the skill.

  1. #81File Management2,593 freelancers · 🇳🇬 #8Top 3%
  2. #86Customer Onboarding1,245 freelancers · 🇳🇬 #6Top 7%
  3. #101Product Knowledge2,128 freelancers · 🇳🇬 #10Top 5%
  4. #220Google Workspace6,041 freelancers · 🇳🇬 #18Top 4%
  5. #508Online Chat Support11,527 freelancers · 🇳🇬 #15Top 4%
  6. #545Email Communication14,123 freelancers · 🇳🇬 #25Top 4%
  7. #706Video Editing26,600 freelancers · 🇳🇬 #14Top 3%
  8. #780Virtual Assistance29,113 freelancers · 🇳🇬 #31Top 3%