Edelle D.

Hello there! Let me help you conquer your short-term rental market and maximize your earnings. My deep experience and expertise give you a clear path to boosted earnings. Let's hop on a call! I'm Edelle, based in the Philippines, and I'm excited to embark on my freelancing journey. While I may be new to freelancing, I bring over seven years of valuable experience from the BPO industry and Admin Assistance. Apart from my BPO background, I also have hands-on experience as a co-host, providing support in the vacation rental industry. This experience has honed my customer service and administrative skills, making me well-equipped to handle various tasks and ensure a seamless guest experience. With a keen understanding of the dynamic short-term rental market, I have successfully managed a portfolio of vacation rentals, ensuring seamless guest experiences and optimizing property revenue. My expertise includes property listing and marketing on various platforms, guest screening, reservation management, and coordinating housekeeping and maintenance services. I am well-versed in maximizing occupancy rates through strategic pricing and delivering exceptional customer service to garner positive reviews and repeat bookings. TIMEZONE AVAILABILITY: *Eastern Standard Time *Central Standard Time *Pacific Daylight Time Previous Experiences: * Virtual Property Manager for Short Term Rentals (Airbnb, VRBO, Booking.com. Expedia) * Virtual Administrative Assistant * Virtual Assistant for CEO * Customer Service Support (Chat, Email and Phone) * Finding Airbnb Arbitrage Properties and Virtual Property Management * Creating work orders (maintenance coordination) for short term rentals * Inventories * Housekeeping / cleaning coordination * Airbnb claims and disputes Skills Set: -Effectively communicating with and responding to guest inquiries -Writing and responding to guest reviews -Managing listing calendars -Assisting in the onboarding process for new listings -Scheduling cleanings with the cleaning staff -Coordinating with property owners -Troubleshooting any issues that may arise during guest stays -Schedule Client meetings -Travel Arrangements -Calendar Management -Email Management -Data Entry / File Management ***Softwares Used*** Airbnb VRBO Booking.com TripAdvisor Expedia Slack Zoom Google Meet Teams Skype Lodgify StreamlineVr Beds24 Guesty IGMS Canva AutoCAD Zendesk Asana Google Calendar Calendly Monday.com Notion Air table Trello Google Suite Microsoft (Word, Power point, Excel, One Note, Outlook,One Drive)