Turnip F.

If you're looking for a VoIP Implementation and Support Specialist who can combine technical expertise with excellent customer service, I would be a great fit for your team. I have years of experience helping businesses successfully implement and manage their communication systems. I started my VoIP career as a Tier 2 Support Specialist at RingCentral and later worked with a RingCentral partner, where I handled customer onboarding, discovery calls, phone system implementations, number porting, and both end-user and administrator training. My expertise includes call routing, auto attendant and IVR design, AI Receptionist setup, VoIP administration, and technical support. I also bring a strong networking background from supporting Verizon Internet services, giving me hands-on experience troubleshooting connectivity issues and router configurations. I've worked with businesses in healthcare, insurance, automotive, fast food, and other industries. I enjoy working directly with customers and take pride in making the onboarding process simple, seamless, and successful. Core Skills: • Customer Onboarding & Implementation • VoIP Configuration & Troubleshooting • Auto Attendants, IVR & Call Routing • AI Receptionist Setup • Porting Phone number • Phone, Chat & Email Support • Network & Router Troubleshooting • User and Admin Training & Support I am a problem solver with strong communication skills and a passion for helping businesses get the most out of their technology.