Alvin J.

Hi! Alvin here; I worked before for VXI Global Solution and have 5 years of expertise in the call center sector. I have assisted customers through Chat, Email, Phone. After three years, I was given the opportunity to advance as a Quality Assurance Analyst that broaden my knowledge and expertise. Please contact me if you require a high-calibre and detail-oriented freelancer to handle your customer emails, personal emails, social media accounts, marketing, order taking, and so on. I can assist you in achieving your long-term business objectives! My knowledge and experience in customer service and as a quality assurance analyst are always available to assist your company. • Expertise and skills: • Customer Support (Email, Chat, Phone, Social Media) • Administrative Support • Data Entry and Mining • Google Apps for Work • Expert in the use of Zendesk/Zendesk Chat Soft Skills: • Excellent problem-solving skills and keen attention to detail • Outstanding written and oral communication abilities