Sheila Mae B.

With over 18 years of experience in customer service and client engagement, I currently work as an Appointment Scheduler handling 250+ outbound calls daily. The role is highly sales-driven, as I promote optional wellness visits, explain their value, handle objections, and consistently achieve an above-average 8–10% booking rate. Previously, at JPMorgan Chase & Co., I supported both consumer and business customers, including Relationship Managers, Personal Bankers, and Business Managers. I handled escalated calls, billing concerns, basic disputes, product enrollment, and provided online banking assistance, including support for QuickBooks and Quicken. I also served as a Peer Coach (SME), guiding teammates and sharing best practices to improve performance. I’m skilled in building rapport, resolving issues, and delivering results while maintaining a strong customer experience.