Joseph Sourav G.

Experienced Technical Support and IT Operations professional helping businesses manage Microsoft 365, technical issues, customer support, on-boarding and day-to-day IT operations. And with 18+ years of cross-industry experience, I help small businesses, startups, and SaaS companies solve IT problems fast, keep their systems running smoothly, and grow their online presence. Core Services: • IT Technical Support (Primary) – Remote troubleshooting, Microsoft 365 admin, Windows/Linux support, Active Directory, email configuration, helpdesk ticket resolution (Jira, Zendesk, ConnectWise). • Website Building – Modern & WordPress setup/customization, landing pages, responsive design, basic HTML/CSS/JavaScript fixes. • Digital Marketing – SEO optimization (on-page, off-page, technical), social media marketing, email automation (ClickFunnels, HubSpot, GetResponse), Google Analytics. • Data Entry & Administration – Accurate data entry, spreadsheet management, data cleaning, CRM updates, report generation (Excel, Google Sheets, SQL basics). Why Choose Me? ✔ 18+ years IT support experience (L1–L3) ✔ Microsoft 365 & SaaS platform expertise ✔ Multiple 5-star reviews and proven SLA compliance ✔ Clear communication & quick turnaround ✔ Rising Talent badge & verified profile Let’s discuss your requirements — I’m available for hourly work, fixed-price projects, or ongoing support contracts.