Paul O.

I have 7 years working experience as a Technical support Engineer for Microsoft, also with technical troubleshooting skills that help in quick problem resolution, ranging from clients in Asia, North and south America, Africa etc. A deep understanding of Windows and office infrastructure and how to troubleshoot both. Also good with MAC (iOS) hardware interfacing with office applications with experience in troubleshooting office products on Mobile (IOs and Android) Sound ability in multitasking and handling several cases simultaneously . Resilient with tough and difficult cases . Also additional knowledge of soft skills and ability to present technical terminologies to customer and client. Also in depth knowledge of data science, machine learning and artificial intelligence . Also knowlegbible about hardware, networking and how it interfaces with several operating systems and applications . Ability to learn new technology on the job.