Mark E.

I can answer phones and greet clients warmly, assist clients with their respective needs, compile patient records, perform stenography and dictation, reroute calls to appropriate personnel, respond to inquiries on the hospital’s page, organize office activities, sort and distribute incoming mail, schedule meetings, perform data entry, and handle HMO insurance transactions and approvals. In addition, I am experienced in using various CRM and business tools to efficiently manage customer interactions, track data, and streamline workflows. I have hands-on experience with platforms such as RingCentral, Shopify, Zoho CRM, Woocommerce, Funnelish, Clickup, Salesforce, HubSpot, Freshdesk, Zendesk, and Pipedrive. These tools allow me to maintain accurate records, provide timely support, and ensure excellent customer service across multiple channels. WHY CHOOSE ME OVER OTHER FREELANCERS? ✅ Client Reviews: I focus on providing VALUE to all of my clients and earning their TRUST. Client feedback is incredibly important to me, and I always strive to exceed expectations. ✅ Over-Delivering: This is at the core of my work as a freelancer. My focus is on giving more than what I expect to receive. I take pride in leaving my clients saying, "WOW!" ✅ Responsiveness: I am highly responsive and keep all lines of communication open, ensuring smooth and efficient collaboration. ✅ Kindness: I treat everyone with respect and understanding. I genuinely aim to improve my clients’ situations and provide a positive working experience. An important factor in gaining customer loyalty is reducing their effort—the work they must do to get their problem solved. I make this a priority in every task I handle.