Shamaine C.

⭐ TOP RATED PLUS | HR & Legal Virtual Assistant | Scheduling, Admin & Customer Support Need a reliable Virtual Assistant who can keep your team, clients, schedules, and day-to-day operations organized? I’m a Top Rated Plus freelancer on Upwork with experience supporting HR teams, law firms, e-commerce businesses, and service-based companies with recruiting, scheduling, legal intake, administrative operations, customer support, and back-office tasks. I specialize in work that requires organization, accuracy, confidentiality, clear communication, and consistent follow-through—from coordinating interviews and appointments to managing client inquiries, maintaining records, and keeping daily operations on track. 👩‍💼 HR & RECRUITING SUPPORT • Candidate sourcing, screening, and recruitment coordination • Interview scheduling and candidate communication • Calendar and appointment management • Employee onboarding and offboarding support • Employee records and document organization • Timesheet and payroll coordination assistance • HR data entry, reporting, and record maintenance • Internal communication and follow-ups • HR document preparation and administrative support • Confidential employee records management ⚖️ LEGAL & LAW FIRM SUPPORT I have hands-on experience supporting law firm operations and legal intake, including: • Client intake and lead qualification • Initial client communication and follow-ups • Consultation scheduling and coordination • Case and client information organization • Legal file and document management • Legal document preparation and formatting • Administrative support for attorneys and legal teams • Confidential client information and records management • Court-related administrative document support • Accurate intake tracking and follow-up I understand the importance of confidentiality, accuracy, organization, and timely communication when supporting legal professionals and their clients. 📅 SCHEDULING & ADMINISTRATIVE SUPPORT • Interview and consultation scheduling • Calendar management • Appointment confirmations and follow-ups • Rescheduling and cancellation coordination • Meeting coordination across multiple time zones • Email and inbox management • Data entry and CRM/database updates • Document preparation and organization • Task tracking and follow-up • SOP and process documentation • Executive and administrative assistance • Cross-team coordination 💬 CUSTOMER SUPPORT & E-COMMERCE I also bring strong customer service and e-commerce experience, allowing me to support both internal teams and customers. • Email and chat customer support • Zendesk and Gorgias ticket management • Customer inquiries and issue resolution • Shopify order processing and tracking • Refunds, cancellations, and order issues • Product listings and inventory updates • Customer retention and after-sales support • Disputes and chargeback assistance 🛠️ TOOLS & PLATFORMS HR & Administrative: Microsoft 365 | Google Workspace | Zoom | Slack Project & Workflow: Asana | Trello | monday(.)com Customer Support: Zendesk | Gorgias E-commerce: Shopify Creative & Social Media: Canva | CapCut | Meta Business Suite | Buffer I’m also highly adaptable and comfortable learning new platforms, CRMs, and internal systems quickly. 🌎 INTERNATIONAL EXPERIENCE I have experience working with international clients and teams and am comfortable coordinating schedules across different time zones, including: • Eastern Time • Central Time • Mountain Time • Pacific Time ⭐ WHAT YOU CAN EXPECT FROM ME ✔ Top Rated Plus freelancer on Upwork ✔ Strong HR, recruiting, and administrative experience ✔ Law firm and legal intake experience ✔ Experienced in scheduling and calendar coordination ✔ Excellent written communication and customer service skills ✔ Comfortable handling confidential information ✔ Detail-oriented and highly organized ✔ Proactive with follow-ups and task completion ✔ Quick to learn new systems and workflows ✔ Able to manage multiple priorities independently ✔ Reliable long-term support for growing businesses Whether you need someone to coordinate interviews, manage schedules, support HR operations, handle legal intake, organize records, communicate with clients, or manage day-to-day administrative tasks, I can step in and provide dependable support. If you're looking for a Top Rated Plus VA who can take ownership of administrative work and help keep your business organized, I'd be happy to work with you.