Alberto G.

Project Manager | Virtual assistant | Operations Manager | HR Manager

I am committed to delivering exceptional client experiences with a relentless drive for excellence. With a combined 10 years of professional experience—five years in Customer Service and Human Resources as a Manager in both areas and five years as Director of Operations and Operations Manager for tech startups while also serving as a Client Success Manager—I have successfully partnered with a diverse range of global companies and independent clients. Let’s take your projects to new heights together! Key Skills and Expertise ⭐Languages: Native in English and Spanish; Intermediate in Portuguese ⭐Communication Management: Exceptional ability to convey ideas clearly and effectively through various channels, including Slack, Google Calendar, email, and phone communication. My native proficiency in English enables me to engage seamlessly with diverse audiences worldwide and facilitates successful negotiations and high-level discussions with stakeholders and executives. ⭐Human Resources: Comprehensive expertise in full-cycle recruitment and HR support, with a focus on leading talent acquisition initiatives while ensuring compliance with local laws and regulations. ⭐Project Management: Expert in overall project management from start to finish, including scheduling, project coordination, and event planning, while ensuring accuracy and adherence to budget ⭐Customer Service: Dedicated to providing top-notch service and support, with previous experience as a Customer Service Manager overseeing a department of 300+ associates for multiple years ⭐Data Management: Proficient in data entry, database maintenance, reporting, analysis, and presentation. We are accustomed to handling large data entry projects and consistently delivering results of the highest quality. ⭐CRM Systems Proficiency: Proficient in widely used CRM platforms Tools & Platforms 🔧Project Management Expertise: Asana, ClickUp, Trello, Basecamp, Todoist, Notion, Monday.com, HubSpot 🔧Communication Expertise: Slack, Google Calendar, email, phone, Zoom, Google Voice, JustCall, Skype Areas of Specialization ✅Building strong relationships with external vendors and partners ✅Leading teams and building functional departments from the ground up ✅Overseeing daily operations for seamless service delivery ✅Developing and implementing projects that enhance business performance ✅Conducting market research to optimize pricing strategies ✅Expanding vendor networks for high-quality service delivery ✅Negotiating with vendors for cost-effective operations ✅Communicating effectively with senior leadership (VP and President) ✅Reviewing and improving existing processes for operational efficiency ✅Managing multiple projects with precision and focus If you’re looking for a dedicated professional who can adapt to your needs and elevate your operations, let’s connect! I look forward to the opportunity to work together and help your projects succeed. In case you don’t see a skill or service you’re looking for, feel free to contact me—I’m always ready to adapt and meet your needs!