Rachel P.

I am currently working freelance as customer service, i have lots of experience in different areas of customer service including, retail, food and beverage, technology, and call centers. I have experience as a manager, and trainer, and have an excellent track record with learning new skills quickly. I love customer service, and helping people. Authorized to work in the US for any employer, Skills * iOS * Troubleshooting * Technical Support * Help Desk * Mobile Devices * Network Support * Supervising Experience (Less than 1 year) * Operating Systems * Software Troubleshooting * Desktop Support * Customer support * Windows * IT support * Typing * Account management * Active Directory * Interviewing * Management * Root cause analysis * EDI * Smartsheet * Mac OS * Trello * Transcription * Conflict management Assessments Call Center Customer Service - Proficient November 2020 Applying customer service skills in a call center setting Full results: Proficient Sales Fit - Familiar November 2020 Measures the traits that are important for success in sales positions Full results: Familiar Technical Support: Customer Situations - Proficient November 2020 Responding to technical support situations with sensitivity Full results: Proficient Verbal Communication - Proficient November 2020