Jennalyn C.

I am an experienced chargeback recovery analyst and a customer service professional with 10+ years supporting e-commerce, fintech, and customer operations. Proven track record in dispute resolution, fraud prevention, and team leadership. Skilled in cross-functional collaboration, data validation, and customer experience improvement across multiple platforms and CRMs. CORE SKILLS Chargeback & Fraud Operations Dispute management & representment Transaction validation & documentation Payment gateway tools & risk platforms Customer Support & Operations Email, phone, and chat support Escalation handling Administrative support & data management Leadership & Collaboration Team leadership (15–35 analysts) Cross-functional coordination Training & workflow optimization Tools & Platforms Google Workspace, Microsoft Office, Shopify, Salesforce, CRMs, HappyFox, Gorgias, Authorize.net, PayPal, eBay, Chargeflow, Kount, Meta, Canva, Slack, Asana, Trello, Loomly, Later, Metricool, Airbnb, HomeAway, RingCentral, Zenpayments PERSONAL STRENGTHS Strong communication skills Reliable and professional Organized and detail-oriented Collaborative team player Fast learner and highly adaptable