Elsje Z.

If your business goal is to accomplish an outstanding customer satisfaction, this is what I'm here for! Experienced customer service specialist who has been supporting numerous BPO companies for over 6 years. I learned valuable professional skills such as customer satisfaction and process simplifications by identifying the root of the cause and providing a quick and efficient resolution to the customer's situation. ☑I will be able to provide an excellent experience for each of your customers, leading to customer loyalty towards your company. ☑I will be focusing on your customer's needs and will come up with a unique solution for each specific situation that any customer would face. I’m an enthusiastic, conscientious, harrd worker with an eye for detail and a passion for language. Punctuality, as well as reliability, are my strengths. I strive to accomplish goal-oriented results. ✅Customer Support for BPO Companies - Email - Ticket Support (Zendesk) - Live Chat (LiveEngage) - Social Media Management & Moderation ✅Admin Work - Data Entry - Collecting emails and contact information - G-suite (Google Docs, Google Sheet) - File Conversion (PDF to Excel/Word) - Shopify - Wix - Microsoft Office (Word, Excel/ CSV files, Outlook) - Internet Research