Juliet B.

⭐Top Rated Plus Upwork Freelancer⭐ Hi there! I have experience in Airbnb and & Short-term Rental as a Virtual Assistant with 13 years of experience in the Travel industry. SKILL SET ✔️Excellent in customer communication. ✔️13 years of experience as a Travel consultant ✔️3 years STR Virtual assistant (RENTAL MANAGEMENT and Knowledgeable in Airbnb) ✔️Handling the team as a manager and trainer ✔️PMS & Channel Manager Knowledgeable ✔️Handle all Guest Communication — from registration and verifying details (ID, background check) to resolving all concerns and questions throughout the Guest's stay until checkout. ✔️Communication with the Building Management and Landlords ✔️Cleaning team checklist ✔️Help you in dealing with both VIP guests and difficult guests. ✔️Listing-related tasks Superhost ✔️Create a new LISTING or Update the listing properties. ✔️Maintenance Team Checklist (Lawncare, AC maintenance, Pest control services, Plumber, etc.) ✔️Create automated messages and response templates. ✔️Developing House Rules ✔️How to Write a Property Description ✔️Uploading Photos of Rental Properties ✔️Check-in-related tasks Managing Booking Calendar Knowledgeable of Windows and Microsoft Office (Excel and Word) ✔️Knowledgeable of Windows and Microsoft Office (Excel and Word) 🛑TOOLS: Airbnb, Turno, Asana, Slack, Adobe Photoshop, Notion, Canva, Guesty, OwneRez, and Google Suite (Gmail, Drive, Docs, Sheets, Forms, Calendar, Sites, Slides). 🛑Soft skills: Goal-oriented, Communication, Teamwork, Initiative, Adaptability, and Emotional intelligence You may trust me with any task as a Virtual Assistant. I am eager to help you and look forward to serving you. Thanks a lot for taking some time to review my profile. Have a great day!