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Winny  G.
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Winny G.

Bilingual Customer Service | Virtual Assistant | Data Analyst | QA

Hi there, I'm a dedicated Customer Service Specialist with over 6 years of experience delivering professional, efficient, and high-quality support across diverse call center environments. My strengths lie in clear and empathetic communication, both over the phone and through email, always aiming to resolve customer concerns with precision and care. In addition to frontline service, I've worked as a Quality Analyst, where I evaluated calls to ensure compliance with company standards and helped drive continuous improvement. I’m committed to meeting deadlines, honoring commitments, and adapting to the needs of the team—whether collaborating with others or working independently. I’d love the opportunity to bring my skills to your team and contribute to delivering outstanding service. Let’s connect and discuss how I can support your business goals.

🇩🇴Santo Domingo Este, Dominican Republic$6/hr100% JSS5.00 (7)Since Jul 2022

Earnings and projects

MRR
$887

Last 6 months ÷ 6

World#53,420 / 412k
🇩🇴Country#279 / 1,225
Revenue, last 30 days
$965

Last 6 months: $5.3k

World#43,896 / 412k
🇩🇴Country#241 / 1,225
Total earnings
$5.5k

Billed in all: $5.5k

World#246,049 / 412k
🇩🇴Country#797 / 1,225
Per project
$691

$2.7k in the last 6 months

World#153,935 / 412k
🇩🇴Country#529 / 1,225
Projects, last 6 months
2

Across 3 contracts

33% fixed67% hourly
World#88,921 / 412k
🇩🇴Country#188 / 1,225
Projects in all
8

Across 10 contracts

80% fixed20% hourly
World#223,562 / 412k
🇩🇴Country#325 / 1,225

Earnings, last 30 days

$5.5k+$965 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$4.5k$5.0k$5.5k$6.0kOct 9Oct 24Nov 8

Skill rankings: Top 9% in Translation

Ranked by MRR among everyone on Upwork with the skill.

  1. #32Spanish Tutoring303 freelancers · 🇩🇴 #1Top 11%
  2. #39Teaching Spanish313 freelancers · 🇩🇴 #1Top 12%
  3. #292Customer Engagement1,530 freelancers · 🇩🇴 #3Top 19%
  4. #322BPO Call Center1,567 freelancers · 🇩🇴 #41Top 21%
  5. #439Customer Care2,153 freelancers · 🇩🇴 #12Top 20%
  6. #458Spanish3,288 freelancers · 🇩🇴 #56Top 14%
  7. #839Quality Assurance4,093 freelancers · 🇩🇴 #15Top 20%
  8. #927Customer Satisfaction3,986 freelancers · 🇩🇴 #40Top 23%