Kostiantyn S.

50 CRM implementation cases in 10+ industry for 6 years I am Business Process Analyst. I have been 5 years of experience Automation of business processes in the sales department of any size I have built more than 300 sales business processes on the BPM platform Sensei Trained more than 250 sales managers 50 CRM implementation cases in domains: — Offline clothing store — Real estate agency — Education — Sports sections — Disinfection of premises — Trading — Mobile application for HoReCa — Design and apartment renovation — Wholesale and retail — Healthcare — Consulting — Wholesale and retail — Legal services — IT Development — Yacht charter The average NPS (Net Promoter Score) of my projects is 9 out of 10 Transferable skills - Briefing (collection of requirements) - Designing a business process map - Elaboration of the logic of the Sensei service - Creation of IP telephony call distributionalgorithms - Coordination of the logic of non-standardintegrations - Writing technical specifications for development - Setting up the CRM system amoCRM - Customizing the BPM of the Sensei platform - System setup testing - Conducting training for sales managers - Conducting training for managers - Auditing the work of sales managers - Creation of KPI table - Weekly collection of KPIs - Analysis of the KPI table - Recommendations for improving KPIs - The ability to decompose (decompose) a largetask into several simple understandable sequential steps - Ability to plan - Ability to prioritize tasks - Ability to explain complex things in simple term I help small and medium businesses — automate business processes — increase sales — increase profit — improve the quality of customer service — through the implementation of the CPM system amoCRM Sign up for a free analysis of the sales team (30 min) and find out — how to fix 100% of incoming requests — how to remember everything about each client — how to quickly process all incoming requests — how to communicate in different social networks from one client card — how to spend 60% of working time not on routine, but on sales — how to increase repeat sales by 20-50% through automation — how to get more profit spending less time on it — how much will it cost to implement amoCRM in your business My principle: Your managers sell, not waste time on routine