Rajarajan R.

Objective Seeking a position in which my technical skills, education, experience can be utilized to best benefit the organization, by keeping in tune with emerging technologies., Professional Summary * 10 + years' experience in IT services. * Provided ITIL incident management for critical system service interruptions. * Managed and Worked with the team of 4-30 in emergency and critical situations to address infrastructure, application and security impairments or outages * Streamlined communication and documentation to help drive TTR for application outage to less than two hours and a yearly availably of 99%. * Managed several security and companywide incidents to quick resolution and early detection of issues. * Earlier worked as L2 support which helped in building rapport with first line of support to locate and fix the Root cause even before the incident get escalated.