April P.

Salesforce Senior Administrator / Implementation Consultant / Business Analyst My area of expertise is designing, implementing, improving and managing Salesforce CRM databases. 24 Years Salesforce CRM Administration & Management experience. 35 Years Business Aviation experience. 32 Years Sales Operations experience. 26 Years CRM Management experience. 12 Years OEM Mainframe Database System Management experience. 6 Years Data Support Team Management experience. 1.5 Years Quarterly Incentive Compensation Calculation to Payout Process Management experience. 3 Years Salesforce Architect, Implementation, Administration and Analytics Consulting. 25+ Years Volunteer Service & Leadership. 25+ years Microsoft Office. 5 Years Google Workspace. 2 Years Microsoft Dynamics CRM. Dozens of add-on Salesforce apps. I've effectively worked remote for over 15 years. I'm willing to travel or work in local offices on an occasional basis. I have completed new Salesforce implementations for small businesses within 5 to 40 hours. I'm an expert with Sales & Service Cloud system configuration and administration with hands-on experience in these Salesforce Products: Sales Cloud - 24 Years Service Cloud - 12 Years Salesforce CPQ - 2 Years Salesforce Maps - 3 Year Marketing Cloud - 2 Year Experience Cloud (Customer Community) - 1 Year Pardot aka Account Engagement - 2 Year NPSP - 9 Months Commerce Cloud (CloudCraze) - 4 Months FSL - 3 Months I've completed and worked with several Salesforce integrations including but not limited to Salesforce CPQ, Salesforce Maps, Marketing Cloud, DealHub, Quickbooks DB Sync, Qualtrics, Delighted, GetFeedback, CalidusCloud Clicktools, SalesRabbit, PhoneBurner, CloudCraze, Pardot, Marketo, LinkedIn Sales Navigator, Zoominfo, Mambo Merge, S-Docs, Spinify, Dataloader, Jitterbit, and Google Maps & Analytics. I'm a team player that has designed and implemented several Salesforce instances. I am very comfortable working with all levels within an organization from drivers, call centers, or shop floor team members, all the way up to the CEO and Company Board Members. Implementations and system management experience ranges from creating the CRM tool for a Worlds Largest Business Aviation Maintenance Repair and Overhaul provider to Small Businesses with as few as 3 employees. I have worked in Business Aviation, Solar Construction, Veterinary Ultrasound Equipment Sales & Training, Trucking/Transportation, Heavy Equipment Part Sales, Venture Capital and Financial Services, Product manufacturers, Security and Paving companies, and with Non-Profit industries. I would love to expand my portfolio into new industries! I am absolutely passionate about my work and a self proclaimed Salesforce Evangelist. I've also worked with HubSpot and Microsoft Dynamics, and am able to help with other CRM tools, especially when migrating the CRM to Salesforce. I am an expert at digging into existing processes and translating business requirements into simplistic user interfaces in both Salesforce Lightning and Classic versions. I good at translating requirements and typically end up helping streamline existing processes. I've replaced BI tools by building out custom functionality to capture the necessary data in Salesforce and then building out the associated dashboard reporting. I've managed Customer Satisfaction, Customer Loyalty and NPS survey processes with a variety of add-on tools. I've managed and dramatically streamlined incentive compensation payout and sales data management administration processes and procedures. I managed and processed requests from an end-user queue at an enterprise level company with over 600 requests annually and effectively consolidate and prioritize requests, recommend and implement best practice solutions. I like to fix the things that cause pain in your CRM, App pre-purchase review, architecture, implementation, CRM administration by the hour and other cool things with Salesforce!