Ruth U.

Are guest inquiries piling up and going unanswered? Are cleaners missing schedule updates or arriving without the latest booking information? Are booking modifications and maintenance requests creating choas and disrupting your operations? In the short-term rental industry, even small operational gaps can quickly lead to unhappy guests, negative reviews, lower occupancy rates, and lost revenue. Managing guest communication, reservations, housekeeping, and maintenance requires constant coordination, and it can become overwhelming as your portfolio grows. That's where I can help. As an experienced Airbnb Virtual Assistant and Short-Term Rental Operations Specialist with over 5 years of experience in supporting Airbnb hosts and property managers across the USA, UK and Austria, I help ensure that the operational side of your business runs smoothly, allowing you to focus on growing your portfolio and increasing profitability. What I Can Help You With ✅ Guest communication and support ✅ Reservation management, modifications, and cancellations ✅ Calendar synchronization and availability management ✅ Check-in and check-out coordination ✅ Cleaning and maintenance scheduling ✅ Vendor and team coordination ✅ Review management and guest satisfaction ✅ Issue resolution and dispute handling ✅ Task tracking, reporting, and workflow management ✅ Administrative support and operational oversight Platforms & Tools ✔ Airbnb ✔ Booking .com (BDC) ✔ VRBO ✔ Expedia ✔ Hostaway ✔ Hospitable ✔ OwnerRez ✔ Google Workspace ✔ Microsoft Office Suite ✔ Notion ✔ Monday. com ✔ Trello The Results You Can Expect ✔ Faster guest response times ✔ Improved guest satisfaction and stronger reviews ✔ Streamlined day-to-day operations ✔ Reduced operational stress ✔ Greater efficiency across your properties ✔ More time to focus on business growth and revenue generation Whether you manage a single property or a growing portfolio, I provide reliable, proactive support that keeps your operations organized, your guests happy, and your business running efficiently. Send me a message and tell me about your biggest operational challenge. I'd be happy to discuss how I can help simplify your processes, improve guest experiences, and support the continued growth of your short-term rental business.