Leo Francis U.
Customer Service Representative | SaaS | B2C/B2B
💡 16 Personalities Test Result: Assertive Protagonist (ENFJ-A) We can work if you need someone who is obsessed over making other people's lives easier. With my 7 years of experience in the Business Process Outsourcing industry, I have been exposed with a lot of administrative tasks and even promote good relationship to my customers and my clients. Here's more of the things I could offer to bring success to you and bring smile to your clients. ✅Handling communication through mutiple channels ✅Capability of responding to email within perfect SLA. ✅Organize Calendar, make appointments, order creation with 100% accuracy ✅Can work in a team and step up when needed ✅Expert on de-escalating upset customers. I have utilized tools like: 👨💻Salesforce 👨💻Zendesk 👨💻Zohodesk 👨💻Helpscout 👨💻 Intercom 👨💻Ring Central 👨💻Clicksend 👨💻Gsuite (Google workplace) 👨💻Notion 👨💻Asana 👨💻Airtable 👨💻Stripe 👨💻Paypal 👨💻Shipstation 👨💻Slack 👨💻Trustpilot 👨💻Kajabi 👨💻Wufoo 👨💻Docusign 👨💻Thrivecar 👨💻 Linear I am an easy to work with person and competent virtual assistant, you might probably want to keep me for a long term.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $26k
Billed in all: $144,629$145k
$6.6k in the last 6 months
Across 9 contracts
Earnings, last 30 days
Skill rankings: Top 0.40% in Virtual Assistance
Top 1% in 10 of 18 skills, ranked by MRR among everyone on Upwork with the skill.
- Product Support215 freelancers · 🇵🇭 #1Top 0.93%🇵🇭#1 of 82
- #8Business with 1-9 Employees545 freelancers · 🇵🇭 #2Top 1%🇵🇭#2 of 82
- #9Retail & Consumer Goods313 freelancers · 🇵🇭 #1Top 3%🇵🇭#1 of 68
- #16Ecommerce Support1,624 freelancers · 🇵🇭 #10Top 0.99%🇵🇭#10 of 760
- #26Sales Management1,242 freelancers · 🇵🇭 #4Top 2%🇵🇭#4 of 359
- #32Customer Satisfaction3,986 freelancers · 🇵🇭 #13Top 0.80%🇵🇭#13 of 1,816
- #32Slack3,033 freelancers · 🇵🇭 #3Top 1%🇵🇭#3 of 1,188
- #38Tech & IT2,238 freelancers · 🇵🇭 #2Top 2%🇵🇭#2 of 523