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Leo Francis  U.
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Leo Francis U.

Customer Service Representative | SaaS | B2C/B2B

💡 16 Personalities Test Result: Assertive Protagonist (ENFJ-A) We can work if you need someone who is obsessed over making other people's lives easier. With my 7 years of experience in the Business Process Outsourcing industry, I have been exposed with a lot of administrative tasks and even promote good relationship to my customers and my clients. Here's more of the things I could offer to bring success to you and bring smile to your clients. ✅Handling communication through mutiple channels ✅Capability of responding to email within perfect SLA. ✅Organize Calendar, make appointments, order creation with 100% accuracy ✅Can work in a team and step up when needed ✅Expert on de-escalating upset customers. I have utilized tools like: 👨‍💻Salesforce 👨‍💻Zendesk 👨‍💻Zohodesk 👨‍💻Helpscout 👨‍💻 Intercom 👨‍💻Ring Central 👨‍💻Clicksend 👨‍💻Gsuite (Google workplace) 👨‍💻Notion 👨‍💻Asana 👨‍💻Airtable 👨‍💻Stripe 👨‍💻Paypal 👨‍💻Shipstation 👨‍💻Slack 👨‍💻Trustpilot 👨‍💻Kajabi 👨‍💻Wufoo 👨‍💻Docusign 👨‍💻Thrivecar 👨‍💻 Linear I am an easy to work with person and competent virtual assistant, you might probably want to keep me for a long term.

🇵🇭Caloocan City, Philippines$20/hr100% JSS5.00 (1)Since Jul 2022

Earnings and projects

MRR
$4.4k

Last 6 months ÷ 6

World#6,788 / 412k
🇵🇭Country#237 / 56.3k
Revenue, last 30 days
$4.7k

Last 6 months: $26k

World#6,240 / 412k
🇵🇭Country#213 / 56.3k
Total earnings
$139k

Billed in all: $145k

World#25,998 / 412k
🇵🇭Country#2,811 / 56.3k
Per project
$35k

$6.6k in the last 6 months

World#2,109 / 412k
🇵🇭Country#266 / 56.3k
Projects, last 6 months
4
0% fixed100% hourly
World#51,813 / 412k
🇵🇭Country#3,668 / 56.3k
Projects in all
4

Across 9 contracts

0% fixed100% hourly
World#283,741 / 412k
🇵🇭Country#28,379 / 56.3k

Earnings, last 30 days

$145k+$4.7k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$137.5k$140.0k$142.5k$145.0kOct 8Oct 23Nov 7

Skill rankings: Top 0.40% in Virtual Assistance

Top 1% in 10 of 18 skills, ranked by MRR among everyone on Upwork with the skill.

  1. 2Product Support215 freelancers · 🇵🇭 #1Top 0.93%
  2. #8Business with 1-9 Employees545 freelancers · 🇵🇭 #2Top 1%
  3. #9Retail & Consumer Goods313 freelancers · 🇵🇭 #1Top 3%
  4. #16Ecommerce Support1,624 freelancers · 🇵🇭 #10Top 0.99%
  5. #26Sales Management1,242 freelancers · 🇵🇭 #4Top 2%
  6. #32Customer Satisfaction3,986 freelancers · 🇵🇭 #13Top 0.80%
  7. #32Slack3,033 freelancers · 🇵🇭 #3Top 1%
  8. #38Tech & IT2,238 freelancers · 🇵🇭 #2Top 2%