Leo Francis U.

Customer Service Representative | Virtual Assistant

💡 16 Personalities Test Result: Assertive Protagonist (ENFJ-A) We can work if you need someone who is obsessed over making other people's lives easier. With my 7 years of experience in the Business Process Outsourcing industry, I have been exposed with a lot of administrative tasks and even promote good relationship to my customers and my clients. Here's more of the things I could offer to bring success to you and bring smile to your clients. ✅Handling communication through mutiple channels ✅Capability of responding to email within perfect SLA. ✅Organize Calendar, make appointments, order creation with 100% accuracy ✅Can work in a team and step up when needed ✅Expert on de-escalating upset customers. I have utilized tools like: 👨‍💻Salesforce 👨‍💻Zendesk 👨‍💻Zohodesk 👨‍💻Helpscout 👨‍💻Ring Central 👨‍💻Clicksend 👨‍💻Gsuite (Google workplace) 👨‍💻Notion 👨‍💻Asana 👨‍💻Airtable 👨‍💻Stripe 👨‍💻Paypal 👨‍💻Shipstation 👨‍💻Slack 👨‍💻Trustpilot 👨‍💻Kajabi 👨‍💻Wufoo 👨‍💻Docusign 👨‍💻Thrivecart I am an easy to work with person and competent virtual assistant, you might probably want to keep me for a long term.